Wellingborough Homeless Forum

(charity number 1185212)


Monthly Salary: £1,700 for a flexible night-time shift, fixed term to the end of March 2020.

Base – Wellingborough Night Shelter

Pension 3% Employer Contribution

Holiday entitlement:  2.5 days per month worked.

This position requires a waking night time shift and some reflexibility is required.

The Wellingborough Homeless Forum is responding to the urgent needs of homeless people across Wellingborough. We want to support rough sleepers and anyone at risk of homelessness to receive the best support through the Night Shelter.

The postholder will provide night shift cover 5 nights a week from midnight to 8am. They will be responsible for the caretaking of the premises and being available in a waking night shift for guests who attend the shelter.

Dealing with various levels of complex needs, the postholder will demonstrate a high level of tenacity and perseverance to support people. We are also looking for someone who can work with a team of volunteers who can support each other.

Do you have the passion and skills to provide high quality support for rough sleepers and homeless people? Do you have patience, tenacity, compassion and care and a  commitment to working flexibly and being able to adapt to different demands?

We can offer a supportive working environment.

Please apply with a CV and a covering letter stating why you feel you would be suitable for the role, to  or call 07870473270

Closing Date:12th December 2019

Interview Date: 19th December 2019

For further information about our work visit our website:


To support guests during the night as required by the Night Shelter.

To uphold good standards of care and compassion to those who choose to use the Night Shelter.

To value the role of volunteers.


Caretaker for the Night Shelter

To maintain the Night Shelter premises ensuring that the security and health and safety standards are maintained.

To be responsible for routine cleaning of the shelter.

To ensure that all volunteers are aware of security and health and safety issues in the premises.

To be a key holder for the Night Shelter.

Night Shift

To provide waking night shift cover 5 times a week.

To ensure that the guests are well looked after

To follow all policies and procedures of the WHF

To alert the trustees of the WHF of any issues that requires attention.

To support volunteers to maintain the best standards of practice.


To provide daily records of the night shift, making these available to partner organizations.


To assist in developing best practice in the Night Shelter

Always adhere to WFH Policies and Procedures .

Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

Undertaking, as required, any other duties reasonably required by the organisation. This job description covers the current range of duties and WHF, reserves the right to change this job description.

The postholder will attend, as necessary, key meetings, outside of normal working hours.



Satisfactory DBS clearance.

First Aid trained.

Fire Safety training.

Relevant experience of providing care taking services for premises e.g. community centres, churches etc.


Some experience of working with vulnerable people

Experience of providing support for people

Experience of cleaning and maintaining a building.


Knowledge of health and safety at work

Knowledge of personal health and safety issues,

Ability to undertake risk assessments.


Demonstrable experience of working with vulnerable customers with complex and diverse needs.

Experience of dealing with people in difficult situations in a professional capacity and resolving conflict to a satisfactory outcome.

Experience of working with volunteers to support people in need.

Interpersonal and Communication Skills

Capacity to handle stress and responsibility & remain enthusiastic and motivated in a demanding role.

Ability to supervise and motivate Volunteers to engage effectively with clients.

Ability to work independently.

Demonstrable verbal and non-verbal communication skills including; formal report writing;

Demonstrable evidence of;

  • negotiation skills, to achieve the best resolution
  • problem solving skills.
  • ability to interact with guests, volunteers and partner groups with tact, sensitivity and confidentiality.
  • knowledge of the principles of good customer service

ICT Skills

Evidence of ability and willingness to use ICT systems to improve the delivery of the service

Personal Attributes .

Demonstrable evidence of;

  • Flexible approach to working practices and ability to work outside of normal working hours
  • Ability to make effective decisions under pressure.
  • The ability to work alone and within a team.